Terms & Conditions - Yumea Cosmetics AB
(Applies to purchases of goods on www.yumeacosmetics.com)
Last updated: 2025-11-27
These purchase terms constitute the contractual terms between you as a consumer and Yumea Cosmetics AB when you purchase goods from us online. By completing a purchase on our website, you agree to these terms. We comply with Swedish legislation and the Swedish Consumer Agency’s guidelines for e-commerce, which means that you as a customer have strong protection (including the right of withdrawal and the right to complain, see below). Please save a copy of these terms for future reference.
Company information
Selling company: Yumea Cosmetics AB
Corporate ID number: 559504-8678
Address: Göteborgsvägen 68, 445 57 Surte
Email: hej@yumea.se
Phone: +46 (0)10-430 02 32
The company is registered in Sweden. VAT registration number: SE559504867801.
Ordering
To shop with us, you must be at least 18 years old or have the consent of a guardian. Orders are placed via our website www.yumeacosmetics.com. When you complete an order at checkout, a binding purchase agreement is entered into. An order confirmation is automatically sent by email to the address you provided. Always review the order confirmation and contact us if anything appears incorrect. We reserve the right, in exceptional cases, not to fulfil an order (for example in the event of obvious errors in price information or if the product is unexpectedly out of stock). If we are unable to deliver your order, we will inform you within a reasonable time and refund any advance payment you have made.
Prices and payment
All prices on the website are stated in Swedish kronor (SEK) including applicable VAT (currently 25%). At checkout the total price is presented, including any shipping fees, before you confirm the purchase. We reserve the right for any typing or system errors that may affect price information – if an incorrect price is shown, we reserve the right to cancel the order and inform you of this before delivery.
We offer the following payment methods in cooperation with Shopify/external payment providers:
Card payment: Visa, MasterCard (debit/credit). The amount is reserved when the order is placed and charged only when the goods are shipped.
Regardless of payment method, no extra fees are added by us beyond what is shown at checkout.
Payment processing takes place over encrypted secure connections. We or our payment partner may need to carry out ID verification for certain purchases (for example for high amounts or suspected fraud).
Delivery terms
Delivery methods: We currently deliver only within Sweden. Shipping is carried out with PostNord. You can choose delivery to a PostNord service point/MyPack Collect or home delivery (MyPack Home) if offered. In some cases, smaller shipments may be sent as Varubrev directly to your mailbox if size and weight allow. When your order is shipped, you will receive a shipping confirmation by email with a tracking number. You can track your parcel on PostNord’s website using the tracking number you received.
Delivery time: Normally we process your order within 1–3 working days from receipt. PostNord’s delivery time is then added (usually 1–3 days depending on destination). In total, you can expect to receive your parcel within approximately 2–6 working days. Please note that during peak seasons or campaigns, handling and delivery may take an extra day or so. We will inform you if delays occur. As a consumer, you have the right to cancel the purchase at no cost if delivery is unreasonably delayed (more than 30 days from the order date, unless otherwise agreed).
Shipping costs: We offer free shipping on orders over 1000 SEK unless otherwise agreed. For orders below this amount, a fixed shipping fee of 59 SEK is added, as shown at checkout. (Home delivery may, if available, be offered at an additional cost – in such case this is shown at checkout.) Current shipping options and prices are always clearly presented before you complete your purchase.
Unclaimed parcels: If you have chosen delivery to a service point, you must collect the parcel within the time specified by PostNord (normally 7–14 days). If the parcel is not collected and is returned to us, we are entitled to charge you a fee for unclaimed parcels (to cover our shipping and handling costs). The fee is currently 150 SEK.
We recommend that you always collect your parcel even if you have changed your mind, and instead use your right of withdrawal (see below) to return it – this way you avoid extra costs.
Transport damage: If the parcel is clearly damaged on delivery, you should report this directly at the collection point or to the carrier when you receive it. Please document the damage with photos. Then contact our customer service and we will assist you. Naturally, there is no extra cost to you to receive a new product if the original one has been damaged during transport.
Right of withdrawal and returns
As a consumer, you have the right to withdraw from your purchase within 14 days from the day you received the product, without needing to state any reason. This statutory right of withdrawal (under the Distance and Off-Premises Contracts Act) applies to all goods we sell, as they are delivered at a distance. The withdrawal period starts the day after you receive your product. If the period ends on a public holiday, it is extended to the next working day.
To exercise your right of withdrawal, you must notify us within the 14-day period. The easiest way is to contact our customer service by email at hej@yumea.se and clearly state that you wish to withdraw from your purchase, including your order number. You may also use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal and send it to us, but this is not required. We will confirm receipt of your notification. After that, you should promptly, and no later than within 14 days, return the product to us.
Return shipping: In the event of withdrawal, you as the customer are responsible for the cost of return shipping. You can return the product using any shipping method, but we recommend a trackable shipment.
The product must be returned in essentially unchanged condition. You are entitled to carefully open the packaging and examine the product to determine its characteristics and function, but if the product has been handled more than necessary, we may make a deduction from the refund corresponding to the loss of value. For our products, this means that they should be unused and in original condition for a full refund (it is acceptable to open the packaging carefully). Any protective special packaging should be retained where possible.
Refund: Once we have received the return and inspected the product, we will refund your purchase amount within 14 days. However, we are entitled to withhold the refund until we have received the product back or until you have provided proof that you have returned it (for example a receipt from the drop-off point). Refunds are made using the same payment method you used for the purchase, unless otherwise agreed.
Please note that in addition to the statutory 14-day right of withdrawal, some companies offer extended return periods. Yumea Cosmetics AB currently applies 14 days in accordance with the law, but if we offer extended return/exchange rights in the future, this will be stated here.
Exceptions to the right of withdrawal: If we were to sell a product that is exempt from the right of withdrawal by law (for example a custom-made product according to the customer’s specifications), this would be stated clearly for that product. At present, our standard products are not subject to such exceptions – you have the right of withdrawal for these.
Complaints (defective products)
We follow the rules in the Swedish Consumer Sales Act regarding complaints. This means that you have the right to complain about a product if it is faulty or defective – for example due to a manufacturing defect or transport damage not caused by you. The right to complain applies for up to 3 years from the day you received the product, provided that the fault was present from the beginning (or at least latent). Faults that appear within 2 years are, under Swedish law, presumed to have existed from the start unless we can show otherwise, which makes it easier for you as a customer.
If you discover a fault with the product, notify us as soon as possible via hej@yumea.se and describe the problem. Complaints made within 2 months from the time you noticed the fault are always considered to have been made in time. We may need photos or other documentation of the fault.
When we receive your complaint, we will handle it promptly (we aim to respond within 14 days). If the product is deemed faulty, you may primarily request rectification or replacement, meaning that we will correct the fault or send a new fault-free product at no cost to you. In some cases, a price reduction or refund may be applicable if replacement is not possible. We will, of course, cover any shipping costs related to an approved complaint.
Please note that normal wear and tear or damage due to incorrect handling is not considered an original fault. Always follow the care and usage instructions for the products to ensure they last as long as possible.
Warranty
We currently do not offer any specific product warranty beyond the statutory rights of complaint. If a manufacturer’s warranty applies to any product, this will be stated in the product description and the warranty does not affect your statutory rights.
Dispute resolution and applicable law
In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). This means that if you are not satisfied with our handling of a matter, you can contact ARN free of charge to have it reviewed. Naturally, we hope to resolve any issues directly with you. You may also use the EU Commission’s online dispute resolution platform (ODR) if you wish to attempt to resolve a dispute out of court. The link to the ODR platform is: http://ec.europa.eu/odr.
These terms are governed by Swedish law. Any disputes that arise shall primarily be resolved in dialogue with our customer service. If a dispute nonetheless proceeds to court, it will be examined under Swedish law and in a Swedish court. As a consumer, you may always bring an action before the court in your home jurisdiction in accordance with mandatory consumer protection rules.
Other
Customer service: For questions about products, orders or complaints, please contact us at hej@yumea.se or by phone at +46 (0)10-430 02 32 (see also our contact pages). We strive to provide quick and helpful service.
Changes to terms: We may need to update these purchase terms from time to time. The version that applied at the time of your order is the one that constitutes the agreement between us, unless we have agreed otherwise. New versions of the terms will be published on our website.
Personal data: When you shop with us, we process your personal data in accordance with our Privacy Policy.
Force Majeure: Yumea Cosmetics AB is not responsible for delays or failures to fulfil the agreement (for example to deliver on time) caused by circumstances beyond our reasonable control, such as natural disasters, pandemics, war, terrorism, labour disputes or governmental decisions. Should such a situation arise, we will inform you and do our best to resolve the situation as soon as possible.
