Terms & Conditions - Yumea Cosmetics AB
Applies to purchases of goods on www.yumeacosmetics.com
Last updated: 2026-03-09
These purchase terms constitute the contractual terms between you as a consumer and Yumea Cosmetics AB when you purchase goods from us online. By completing a purchase on our website, you agree to these terms. We comply with Swedish consumer legislation, which means that you as a customer have strong protection, including the right of withdrawal and the right to complain. Please save a copy of these terms for future reference.
Company information
Selling company: Yumea Cosmetics AB
Corporate ID number: 559504-8678
Address: Göteborgsvägen 68, 445 57 Surte, Sweden
Email: hej@yumea.se
Phone: +46 (0)10-430 02 32
The company is registered in Sweden. VAT registration number: SE559504867801.
Ordering
To shop with us, you must be at least 18 years old or have the consent of a guardian. Orders are placed via our website www.yumeacosmetics.com. When you complete an order at checkout, a binding purchase agreement is entered into. An order confirmation is automatically sent by email to the address you provided. Always review the order confirmation and contact us if anything appears incorrect. We reserve the right, in exceptional cases, not to fulfil an order, for example in the event of obvious errors in price information or if a product is unexpectedly out of stock. If we are unable to deliver your order, we will inform you within a reasonable time and refund any advance payment you have made.
Prices and payment
All prices on the website are stated in Swedish kronor (SEK) including applicable VAT (currently 25%). At checkout the total price is presented, including any shipping fees, before you confirm the purchase. We reserve the right for typing or system errors that may affect price information. If an incorrect price is shown, we reserve the right to cancel the order and inform you of this before delivery.
We offer the payment methods shown at checkout in cooperation with Shopify and external payment providers.
Regardless of payment method, no extra fees are added by us beyond what is shown at checkout. Payment processing takes place over encrypted secure connections. We or our payment partner may carry out verification for certain purchases, for example in case of suspected fraud.
Delivery terms
Delivery area: We currently deliver only within Sweden.
Carrier and delivery: Delivery is carried out by DHL to a service point. Tracking is included. When your order is shipped, you will receive a shipping confirmation by email with a tracking number.
Delivery time: We normally process your order within 1 to 3 working days. Delivery then normally takes 1 to 3 working days depending on destination. During peak seasons or campaigns, handling and delivery may take longer. We will inform you if delays occur. As a consumer, you have the right to cancel the purchase at no cost if delivery is unreasonably delayed, meaning more than 30 days from the order date, unless otherwise agreed.
Shipping costs: We offer free shipping on orders over 499 SEK. For orders below this amount, a fixed shipping fee of 59 SEK is added, as shown at checkout.
Unclaimed parcels: If a parcel is not collected in time and is returned to us, we are entitled to charge a fee corresponding to our actual shipping and handling costs. The fee is currently up to 150 SEK.
Transport damage: If the parcel is clearly damaged when you collect it, you should report this at the service point and document the damage with photos. Then contact our customer service. If the product has been damaged during transport, we will help you with an appropriate solution at no extra cost to you.
365 day satisfaction returns
In addition to your statutory rights, we offer a 365 day satisfaction return policy. If you are not satisfied for any reason, you may return the products within 365 days from your purchase date, no questions asked, provided that the products are in their original condition and essentially unchanged. Email hej@yumea.se with your order number to request a return. We will provide return instructions and arrange return shipping at our cost.
Statutory right of withdrawal (14 days)
As a consumer, you also have a statutory right to withdraw from your purchase within 14 days from the day you received the product, without needing to state any reason. The withdrawal period starts the day after you receive the product. If the period ends on a public holiday, it is extended to the next working day.
How to withdraw: Notify us within the 14 day period by emailing hej@yumea.se and clearly stating that you wish to withdraw from your purchase, including your order number. After that, you should return the product within 14 days.
Return address
Yumea Cosmetics AB
Göteborgsvägen 68
445 57 Surte
Sweden
Refunds
When we receive and approve your return, we will refund the amount you paid for the products.
If you withdraw under the statutory right of withdrawal within 14 days of receiving the goods, we also refund the original shipping fee you paid, if any.
Refunds are made without undue delay and no later than 14 days from the day we receive the returned goods, or from the day you provide evidence that the goods have been returned, whichever is earlier. Refunds are made using the same payment method you used for the purchase, unless otherwise agreed.
Condition of returned goods
You may open the packaging and examine the product to determine its characteristics and function. If the product has been handled more than necessary, we may make a deduction from the refund corresponding to the loss of value. For a full refund, products must be unused and returned in original condition.
Complaints (defective products)
We follow the rules in the Swedish Consumer Sales Act regarding complaints. This means that you have the right to complain about a product if it is faulty or defective, for example due to a manufacturing defect or transport damage not caused by you. The right to complain applies for up to 3 years from the day you received the product, provided that the fault was present from the beginning. Faults that appear within 2 years are presumed to have existed from the start unless we can show otherwise.
If you discover a fault, notify us as soon as possible via hej@yumea.se and describe the problem. Complaints made within 2 months from the time you noticed the fault are always considered to have been made in time. We may request photos or other documentation. If the product is deemed faulty, you may primarily request repair or replacement at no cost to you. In some cases, a price reduction or refund may apply. We cover shipping costs related to an approved complaint.
Normal wear and tear or damage due to incorrect handling is not considered an original fault. Always follow care and usage instructions.
Warranty
We offer a lifetime warranty on Yumea wax warmers. This warranty covers manufacturing defects and faults in materials or workmanship that occur during normal use.
The warranty does not cover damage caused by accidents, misuse, incorrect handling, neglect, unauthorised modifications, normal wear and tear, or damage caused by using the product contrary to the care and safety instructions.
To make a warranty claim, contact us at hej@yumea.se and include your order number (if available), a short description of the issue, and clear photos. We will assess the claim and get back to you with the next steps. If the claim is approved, we will, at our discretion, repair the product, replace it with an equivalent product, or refund the purchase price. We cover shipping costs related to an approved warranty claim.
This warranty is provided in addition to, and does not affect, your statutory consumer rights under Swedish law.
Dispute resolution and applicable law
In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). If you are not satisfied with our handling of a matter, you can contact ARN free of charge to have it reviewed. We always aim to resolve any issues directly with you first.
These terms are governed by Swedish law. Any disputes shall primarily be resolved in dialogue with our customer service. If a dispute proceeds to court, it will be examined under Swedish law and in a Swedish court. As a consumer, you may also bring an action before the court in your home jurisdiction in accordance with mandatory consumer protection rules.
Other
Customer service: For questions about products, orders, returns or complaints, contact hej@yumea.se or
+46 (0)10-430 02 32.
Changes to terms: We may update these purchase terms from time to time. The version that applied at the time of your order is the one that constitutes the agreement between us, unless we have agreed otherwise. New versions will be published on our website.
Personal data: When you shop with us, we process your personal data in accordance with our Privacy Policy.
Force majeure: Yumea Cosmetics AB is not responsible for delays or failures to fulfil the agreement caused by circumstances beyond our reasonable control, such as natural disasters, pandemics, war, terrorism, labour disputes or governmental decisions. Should such a situation arise, we will inform you and do our best to resolve the situation as soon as possible.
